Welcome to Hugo Haven. Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit and shop on our website, www.hugohaven.com (the “Site”). By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

When you place an order, register on our Site, or contact us, we may collect the following personal information:

  • Full Name
  • Shipping Address
  • Phone Number
  • Email Address
  • Order Details

2. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders.
  • Provide customer support.
  • Send you updates about your order.
  • Improve our services and customer experience.
  • Send occasional promotional emails (only with your consent).

3. Sharing Your Information

Hugo Haven respects your privacy. We do not sell, rent, or trade your personal information to third parties. Your information may be shared with:

  • Shipping and delivery partners, solely to fulfill your orders.
  • Legal authorities if required by law or to protect our legal rights.

4. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the Internet or electronic storage is 100% secure.

5. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. Cookies help us:

  • Understand how visitors interact with our website.
  • Remember your preferences for future visits.

You can adjust your browser settings to refuse cookies, but this may limit your ability to use certain features of our Site.

6. Your Rights and Choices

Opt-Out of Marketing Communications

You may opt out of receiving promotional emails from us at any time by:

  • Clicking the “unsubscribe” link in our emails, or
  • Contacting us directly at [email protected] with your request.

Please note: Transactional messages related to your orders and deliveries will still be sent even if you opt out of marketing communications.

7. Retention of Information

We retain your personal information as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws.

8. International Users

Hugo Haven operates worldwide. By providing your personal information, you consent to the transfer and processing of your information in accordance with this Privacy Policy, regardless of where you are located.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We encourage you to review this page periodically. Changes will be effective immediately upon posting.

10. Contact Us

If you have any questions about this Privacy Policy, your personal information, or wish to make a request, please contact us at:

📧 Email: [email protected]