1. Where We Ship

We proudly offer worldwide shipping!
No matter where you are, Hugo Haven strives to deliver your products right to your doorstep.

2. Processing Time

  • All orders are processed within 1-3 business days after confirmation.
  • Once processed, you’ll receive an order confirmation message via email or phone.
  • Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Timeframes

Delivery times may vary depending on your location. Estimated delivery timeframes:

  • Domestic Deliveries: 5-10 business days
  • International Deliveries: 10-21 business days
    Please note: These are estimated delivery times and may vary due to customs clearance, weather, or other factors beyond our control.

4. Shipping Charges

  • Shipping fees (if applicable) will be calculated and displayed at checkout.
  • Occasionally, we offer free shipping promotions, which will be announced on our website or through marketing channels.

5. Cash on Delivery (COD)

  • We currently accept Cash on Delivery (COD) as the only payment method.
  • Full payment must be made at the time of delivery in the local currency.

6. Order Tracking

  • After dispatch, we will provide a tracking number (if applicable), allowing you to monitor your shipment status.
  • If you do not receive tracking information, feel free to contact us at [email protected].

7. Customs, Duties & Taxes

  • For international orders, customs duties and taxes may apply, depending on your country’s laws.
  • Hugo Haven is not responsible for any customs fees or import taxes incurred during or after shipping.

8.Delays and Issues

  • We are not responsible for delays caused by customs processes, natural disasters, or courier disruptions.
  • If your package is delayed beyond the estimated delivery time, please reach out to us at [email protected], and we will assist you.

9. Damaged or Lost Shipments

  • If your order arrives damaged or is lost during shipping, contact us immediately at [email protected].
  • We may require photos of the damaged packaging/product to file a claim with our shipping partner.

10. Incorrect Shipping Information

  • Please ensure that your shipping address and contact details are correct before placing your order.
  • Hugo Haven is not responsible for items shipped to incorrect addresses provided by the customer.

11. Contact Us

For any questions or concerns regarding our Shipping Policy, please contact us:
📧 Email: [email protected]