1. Order Acceptance & Process

  • All orders placed through our website are subject to acceptance and availability.
  • We reserve the right to refuse or cancel any order for any reason, including but not limited to: product unavailability, errors in pricing, or incomplete customer details.
  • Once your order is placed, we will contact you via email or phone to confirm the delivery details.

2. Pricing and Payment

  • We only accept Cash on Delivery (COD) as the payment method.
  • Payment must be made in full at the time of delivery.

3. Shipping and Delivery

  • Hugo Haven offers worldwide shipping.
  • Delivery times may vary depending on your location. Estimated delivery timeframes will be provided upon confirmation of your order.
  • We will not be held responsible for delays due to customs clearance, weather conditions, or other factors beyond our control.

4. Returns and Exchanges

  • We accept returns or exchanges in case of defective or damaged products.
  • Requests for returns or exchanges must be made within 3 days of receiving your order.
  • To initiate a return, contact us at [email protected]. We will guide you through the return process.
  • Returned items must be unused, in their original packaging, and in resellable condition.
  • We do not offer refunds for products that are delivered in perfect condition and match the description.

5. Intellectual Property

  • All content on this website, including text, graphics, logos, images, and software, is the property of Hugo Haven and protected by applicable intellectual property laws.
  • You may not copy, reproduce, or use any content without prior written permission from Hugo Haven.

6. Limitation of Liability

  • Hugo Haven is not liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our website or the purchase of products.
  • We do not guarantee that our website will be error-free, uninterrupted, or free of viruses.

7. Privacy Policy

  • Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal data.

8. Opt-Out and Communication

  • By providing your contact details, you agree to receive communication from us regarding your orders, promotions, and updates.
  • You may opt out of marketing emails at any time by clicking the “unsubscribe” link in our emails or by contacting us at [email protected].

9. Changes to Terms and Conditions

Hugo Haven reserves the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective once posted on the Site. We encourage you to review this page regularly.

10. Contact Information

For any questions regarding these Terms and Conditions, you can reach us at:
📧 Email: [email protected]